Bamboo Ascent Tee Women

At Gaston Rocks, we want you to climb with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns:

• You have 10 days from the date of purchase to return eligible items.
• To be eligible, items must be unused, unwashed, and in their original condition, with all tags attached.
• Please contact us at info@gaston.rocks to initiate the return process.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges:

• We currently do not offer exchanges. If you need a different size or item, please initiate a return and place a new order.

Non-Refundable Items:

• Certain items are non-refundable, including [list specific items, if applicable].

Shipping Costs:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance.

Contact Us:

• If you have any questions about our return and refund policy, contact us at info@gaston.rocks.

At Gaston Rocks, we aim to deliver your climbing gear with speed and care, ensuring your climbing journey begins as soon as possible.

Shipping Times:

• Domestic (Within Canada): Expect your gear to arrive within 10 business days after processing.
• International: Due to varying customs processes, international shipping times can range from 10 to 20 business days after processing.

Processing Time:

• Orders are typically processed within 1 business days. Keep in mind that peak seasons may extend processing times.

Shipping Costs:

• Shipping costs are calculated at checkout based on your location and the weight of your order.

Customs and Duties:

• For international orders, customs duties and taxes may apply. These fees are the responsibility of the customer.

Order Tracking:

• Once your order ships, you'll receive a tracking number to monitor your climbing gear's journey to your doorstep.

Shipping Providers:

• We partner with trusted carriers to ensure the safe and timely delivery of your gear.

Note: Shipping times may be affected by unforeseen circumstances, such as weather conditions or customs delays. We appreciate your understanding.

Contact Us:

• If you have any questions or concerns about shipping, reach out to us at info@gaston.rocks.

Climb on with Gaston Rocks!